"TenantCloud has had a massive impact on my time savings since we implemented the software. The customer service is awesome—literally couldn’t ask for better service when I need help."
Watson & Franklin Properties
Georgia and Alabama
Chip F. and his team at Watson & Franklin Properties managed rentals across multiple states—which came with a unique set of challenges. With time-consuming tasks like tracking maintenance requests, collecting rent payments, and receiving applications taking up their time, Chris felt like his team would never catch up.
To keep up with the growing demands of property management, Chip sought out a solution, hoping to find a platform that would help them improve their efficiency and give them more time back.
In 2022, he turned to TenantCloud—and the transformation began.
Streamlining the PM Process
Watson & Franklin started implementing TenantCloud’s features right away, noticing immediate improvement in their process. The platform provided Chip and his team with the tools to stay organized and proactive in managing their portfolios.
Biggest Improvements:
- Time Savings: TenantCloud’s intuitive platform enabled the team to dramatically reduced their time spent finding the right information and carrying out tasks.
- Improved Organization: TenantCloud helped Watson & Franklin keep track of everything from maintenance requests to rent payments, ensuring everything is counted for.
- Simplified Maintenance: The team noticed significant improvements to their maintenance request process, noting, “The ability to receive, assign, and track the progress of maintenance issues has been a game-changer.”
Getting Positive Team Feedback
The team at Watson & Franklin Properties has embraced TenantCloud wholeheartedly. By using tools like the calendar and internal messaging system, everyone stays aligned and informed.
TenantCloud’s customer service has also been a standout feature:
"Literally couldn’t ask for better service when I have an issue that needs help."
Increasing Overall Productivity
Since utilizing TenantCloud, Watson & Franklin Properties has not only saved hours and hours of work but also has noticed a better process altogether, enabling the team to focus more on growing the business rather than juggling fragmented tasks. With everything organized in one place, the reliable platform ensures that they have everything they need for success.
Chip Franklin plans to continue leveraging TenantCloud’s growing capabilities, including newer features like the move-in/out inspection checklist and the ability to add more properties as they grow. As Watson & Franklin Properties expands, TenantCloud’s scalability will remain a critical asset in their success.
Thanks for sharing your story, Watson & Franklin Properties!
