"TenantCloud has been exactly what we needed. While not perfect, it checks nearly every box a property manager would need. It keeps everything in front of us, saves time, and keeps us from overlooking items. The ability to handle payments, chats, maintenance, and more is invaluable."

Dorsett Group Realty
Huntsville, AL

For Dorsett Group Realty of Alabama, managing properties was an ongoing challenge. While they had several tools to help them do the job—including bank apps, third-party inspections, Trello boards, and more—Dorsett Group struggled with consistency. 

Plus, the team faced a separate, larger challenge: tenant communication. With no platform to manage messages or phone calls, the team at Dorsett Group was constantly being bombarded with tenant requests, often spilling into evenings and weekends through their personal devices, disrupting work-life balance and making it difficult to track conversations. 

Dorsett Group Realty knew there had to be a better way. In 2017, they turned to TenantCloud to see if the platform could solve their issues. 

Letting TenantCloud Tackle the Job(s)

With TenantCloud’s all-in-one tools, Dorsett Group was quickly able to address their pain points and even eliminate several tools, thanks to these key features:

  • In-App Communication: The chat feature enabled the team to keep conversations on the platform, avoiding interruptions on personal devices. It also made it easier to sort through past conversations and find everything they need to carry out their tasks.
  • Online Payments: With the ability to collect rent directly on TenantCloud, they could now see the status of every tenant, send rent reminders, and get paid in less time than their banks.
  • Maintenance Requests: A dedicated tool for maintenance made it easy for Dorsett Group to track requests, communicate with tenants and service providers, and ensure that the job gets done quickly.
  • Inspection Tools: TenantCloud’s inspection features made move ins and move outs easier to handle, reducing the team’s reliance on third-party systems.
  • User-Friendly Interface: A simple design is what Dorsett Group needed to make their daily tasks faster and more manageable.

Team Adaptation and Satisfaction

The team at Dorsett Group Realty has embraced TenantCloud wholeheartedly:

"It is our lifeline. It saves so much time and is incredibly easy to use."

TenantCloud has drastically improved job satisfaction by reducing the time spent on manual and fragmented processes. With everything in one place, the team can focus on providing excellent service and growing their portfolio rather than getting bogged down in administrative tasks.

Impact on Productivity

By consolidating their operations into TenantCloud, Dorsett Group Realty has saved countless hours. The platform’s unified approach helped them eliminate redundancies, reduce errors, and gave them their weekends and evenings back.

What’s Ahead for Dorsett Group

As Dorsett Group Realty continues to grow, so does their reliance on TenantCloud. With the platform’s scalability, they already have the freedom to add more properties and continue benefitting from each tool.

"As TenantCloud grows and implements more features, we’ll continue to expand how we use it. Nothing else comes close to offering what we need at this price point."

We’re happy you’ve found value in TenantCloud! Thanks for being part of the family.