Charles C., Collings Rentals, Tigard, Oregon
Member since 2020
The COVID-19 pandemic was a challenge for many businesses. For Charles, the owner of Collings Rentals in Tigard, Oregon, he created his success story.
Charles and his team faced significant hurdles when they first started managing rentals in 2020 during the height of the pandemic. With everything on paper, managing properties became a logistical nightmare. But with TenantCloud, they found a better way.
The Challenges
At first, Charles and his team were dealing with the stress of managing properties with outdated processes. With almost everything done on paper, including rent collection and maintenance requests, his teammates were running out of steam fast.
While handling rentals on paper was working, it was a nightmare for the team, constantly printing out leases and not having anything electronically filed. Managing tenant communication was another pain point. Without a centralized system, it was hard to stay on top of maintenance requests or streamline processes between team members.
A Solution that Fits Just Right
In the middle of this chaos, Charles decided to shop around for online rental management software. Many options on the market were either too expensive or didn’t offer the features Collings Rentals needed. Then, he found TenantCloud.
“TenantCloud fit perfectly for what we are doing, and the price was perfect also,” Charles explained. “I would not go back to the old process for nothing.”
Positive Results
Since adopting TenantCloud, Collings Rentals has experienced a complete transformation. From rent collection to team management, the platform has streamlined every aspect of its operations. Here are some of the most impactful results:
- Time Savings: By using TenantCloud’s payment system, Charles no longer has to chase down checks or make frequent trips to the bank. “We’ve saved a ton of time,” he noted.
- Centralized Communication: The TenantCloud tenant portal became a game-changer, offering a single platform for tenants to communicate maintenance needs. This eliminated confusion and delays.
- Team Collaboration: With TenantCloud, each team member now has access to manage their own properties, improving efficiency and accountability. “We are way more efficient as a team,” Charles shared.
- Cost-Effective Solution: Charles emphasized the value TenantCloud provides, noting that it was not only affordable but also delivered everything they needed to succeed.
Team & Tenant Feedback
Charles’s team loves the simplicity and functionality of TenantCloud. “They all love it,” he said. “The system has made us way more efficient as a team.”
Tenants also appreciate the convenience of electronic payments and clear communication through the TenantCloud portal, making their rental experience seamless and hassle-free.
Looking Ahead
Charles and his team have no plans to return to their old processes. “TenantCloud has been worth every penny,” he said. “We’ll continue using it—it’s definitely worth the money.”
As Collings Rentals continues to grow, TenantCloud remains a vital tool for its success, providing the efficiency, affordability, and ease needed to manage properties effectively.
Ready to transform your property management like Charles and his team? Explore TenantCloud today and see how your business can succeed!
